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Measuring quality in planning managing the performance process

By: Contributor(s): Language: English Publication details: Abingdon Spon Press 2004Description: xii, 396p. 25cmISBN:
  • 0415315247
Subject(s): LOC classification:
  • 711.1
Summary: Sets out to address the complexities of performance or quality measurement in planning and in the public sector at large and to cut through the tangled web of thinking on the subject. Part 1 of the book covers planning for quality examining the research on which the book is based, local government management, the building blocks of performance measurement and the history of planning performance in England. Part 2 focuses on measuring quality, examining a proposed analytical framework, practice in England, the international perspective, innovation and measurement in England and a new model of quality measurement in planning. Appendices cover the quality tools and the policy framework content in the case study authorities. Notes and bibliography.
Holdings
Item type Current library Call number Copy number Status Barcode
Book London Books 711.1 CAR (Browse shelf(Opens below)) 1 Available 30069898

Sets out to address the complexities of performance or quality measurement in planning and in the public sector at large and to cut through the tangled web of thinking on the subject. Part 1 of the book covers planning for quality examining the research on which the book is based, local government management, the building blocks of performance measurement and the history of planning performance in England. Part 2 focuses on measuring quality, examining a proposed analytical framework, practice in England, the international perspective, innovation and measurement in England and a new model of quality measurement in planning. Appendices cover the quality tools and the policy framework content in the case study authorities. Notes and bibliography.