It's good to talk
Series: Property Week ; 65(42) 27 October 2000, 98-99(2)Publication details: 2000Subject(s): Summary: Discusses the results of a survey by Prudential to establish the main criticisms of its tenants. Approximately 500 of Prudential's tenants were questioned in the 'Lets Talk' survey, which is a move by Prudential to build its reputation as a service-oriented landlord. A key messages to emerge from the survey was a lack of communication from the landlord. Tenants illustrated they had a realistic agenda, and felt it was vital to have insight into the actitivites of the property supplier to avoid being presented with unexpected changes. Other concerns from tenants included irritation with making licence applications to internal layouts, high management fees, and inflexible leases. In response to the survey results, Prudential has relaunched its website and is building a more reliable database to improve communication.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | ABS63186 (Browse shelf(Opens below)) | 1 | Available | 109321-1001 |
Discusses the results of a survey by Prudential to establish the main criticisms of its tenants. Approximately 500 of Prudential's tenants were questioned in the 'Lets Talk' survey, which is a move by Prudential to build its reputation as a service-oriented landlord. A key messages to emerge from the survey was a lack of communication from the landlord. Tenants illustrated they had a realistic agenda, and felt it was vital to have insight into the actitivites of the property supplier to avoid being presented with unexpected changes. Other concerns from tenants included irritation with making licence applications to internal layouts, high management fees, and inflexible leases. In response to the survey results, Prudential has relaunched its website and is building a more reliable database to improve communication.