Office stationary
Series: Estates Gazette ; (0202) 12 January 2002, 84-85(2)Publication details: 2002Subject(s): Summary: Examines property firms in the office sector's approach to customer service and the needs of their occupiers; the firms believe they are now more customer-orientated while occupiers' perception of the service they receive is that not much has changed. Reports on the findings of the British Council for Offices' research which found that occupiers see the UK office industry as remote, unresponsive to their needs and underperforms the US industry in service delivery. Explains the reasons why service has become important with reference to the economic slowdown. Lists the key findings from BCO's report. Tables.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | ABS65052 (Browse shelf(Opens below)) | 1 | Available | 116630-1001 |
Examines property firms in the office sector's approach to customer service and the needs of their occupiers; the firms believe they are now more customer-orientated while occupiers' perception of the service they receive is that not much has changed. Reports on the findings of the British Council for Offices' research which found that occupiers see the UK office industry as remote, unresponsive to their needs and underperforms the US industry in service delivery. Explains the reasons why service has become important with reference to the economic slowdown. Lists the key findings from BCO's report. Tables.