Quality facility management
Friday, Stormy
Quality facility management a marketing and customer service approach - Wiley 1995 - xviii, 222p. ill. 27cm.
An American text that offers one perspective on quality facilities management, and guidance on how to achieve it. Includes chapters covering the following topics: total quality management principles, how to measure quality and customer satisfaction with facility services, the importance of marketing facility services, and the concept of continuous improvement.
0471023221
TOTAL QUALITY MANAGEMENT
QUALITY MANAGEMENT
658.2
Quality facility management a marketing and customer service approach - Wiley 1995 - xviii, 222p. ill. 27cm.
An American text that offers one perspective on quality facilities management, and guidance on how to achieve it. Includes chapters covering the following topics: total quality management principles, how to measure quality and customer satisfaction with facility services, the importance of marketing facility services, and the concept of continuous improvement.
0471023221
TOTAL QUALITY MANAGEMENT
QUALITY MANAGEMENT
658.2