Chasing the elusive customer satisfaction component in the delivery of higher education [electronic resource]

Robson, Kathryn

Chasing the elusive customer satisfaction component in the delivery of higher education [electronic resource] - London RICS 2010

A paper presented at the COBRA Conference in Paris on 2-3 September 2010.

9781842196199


CONSTRUCTION AND BUILDING RESEARCH CONFERENCE (COBRA)


Australia