Quality - some common questions and answers

Jensen, M.H.B.

Quality - some common questions and answers - 1990 - Land & Minerals Surveying 8(1) January 1990, 26-27(2) .

The questions - What is quality? Is the customer always right? Why include services? Can the customer be in the same company? Why does quality help efficiency? Why should I improve quality? How do I improve quality? Where does a QA system fit in?


LAND SURVEYORS
QUALITY ASSURANCE