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Stirling introduces customer contracts

Stirling introduces customer contracts - 1991 - Scotsman 8 October 1991, 4(1) .

Stirling DC has launched a six month pilot customer contracts scheme which if successful, plans to develop into a full scale citizens charter. Scheme could be extended to other services, and is the first one in Scotland.

Subjects--Topical Terms:
CITIZENS CHARTER
CUSTOMER CONTRACTS
LOCAL GOVERNMENT
PUBLIC ACCOUNTABILITY
SCOTLAND

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