Applying total quality management to the North American construction industry
McKim, R.A.
Applying total quality management to the North American construction industry - 1995 - Cost Engineering 37(3) March 1995, 24-28(5) .
Draws on conclusions of university research into the effectiveness of TQM techniques to argue for change in the American and Canadian construction industries.
CLIENT SATISFACTION
QUALITY MANAGEMENT
SATISFACTION
TOTAL QUALITY MANAGEMENT
Applying total quality management to the North American construction industry - 1995 - Cost Engineering 37(3) March 1995, 24-28(5) .
Draws on conclusions of university research into the effectiveness of TQM techniques to argue for change in the American and Canadian construction industries.
CLIENT SATISFACTION
QUALITY MANAGEMENT
SATISFACTION
TOTAL QUALITY MANAGEMENT