Arbitration mandatory in complaints procedure
Arbitration mandatory in complaints procedure
- 1998
- CSM (Chartered Surveyor Monthly) July/August 1998, 9(1) .
On 1 September 1998 the final stage of the new RICS complaints handling procedure will come into force. Arbitration will be compulsory for members when a complaint has not been resolved within the firm and the client chooses arbitration as an alternative to the courts. (Details of the scheme and a leaflet "Notifying claims and circumstances that might lead to a claim" are available for RICS standards and practice department on 0171 334 3879.)
MANAGEMENT-DISPUTE AVOIDANCE, MANAGEMENT AND RESOLUTION-DISPUTE MANAGEMENT AND RESOLUTION-ARBITRATION
CLAIMS
COMPLAINTS
COMPULSORY
DISPUTES
RICS
On 1 September 1998 the final stage of the new RICS complaints handling procedure will come into force. Arbitration will be compulsory for members when a complaint has not been resolved within the firm and the client chooses arbitration as an alternative to the courts. (Details of the scheme and a leaflet "Notifying claims and circumstances that might lead to a claim" are available for RICS standards and practice department on 0171 334 3879.)
MANAGEMENT-DISPUTE AVOIDANCE, MANAGEMENT AND RESOLUTION-DISPUTE MANAGEMENT AND RESOLUTION-ARBITRATION
CLAIMS
COMPLAINTS
COMPULSORY
DISPUTES
RICS