Has contracting lost its customer-focus?
Cox, A
Has contracting lost its customer-focus? - 1998 - Journal of Construction Procurement 4(1) May 1998, 5-15(11) .
Shows through recent research that despite numerous recommendations for change within the construction industry, traditional contracting practices still prevail. Accounting for the fact that many clients recognise the value of a governing relationship above the written contract, a Relational Competence approach is introduced that aims to align contractual relations with business goals.
BUILT ENVIRONMENT-BUILDING CONTRACT FORMS
CHANGE
CONSTRUCTION INDUSTRY
CONTRACTUAL RELATIONSHIPS
PROCUREMENT STRATEGY
RELATIONAL COMPETENCE MODEL
Has contracting lost its customer-focus? - 1998 - Journal of Construction Procurement 4(1) May 1998, 5-15(11) .
Shows through recent research that despite numerous recommendations for change within the construction industry, traditional contracting practices still prevail. Accounting for the fact that many clients recognise the value of a governing relationship above the written contract, a Relational Competence approach is introduced that aims to align contractual relations with business goals.
BUILT ENVIRONMENT-BUILDING CONTRACT FORMS
CHANGE
CONSTRUCTION INDUSTRY
CONTRACTUAL RELATIONSHIPS
PROCUREMENT STRATEGY
RELATIONAL COMPETENCE MODEL