Ringing the changes

Ringing the changes - 1998 - Property Week 63(26) 23 October 1998, 34-50(7) .

Looks at changing trends in the UK call centre market. Reviews their growth, and influences from outsourcing, telemarketing and the Internet. Compares current practice with the more advanced US market. Shows how their design has improved in recent years. Case study.


CALL CENTRES
CALLFLEX
INTERNET
LAYOUT
OFFICE DESIGN
OUTSOURCING
TELEMARKETING