Customer to be crowned king.

Hoare, S.

Customer to be crowned king. - 1999 - House Builder 58(8) September 1999, 30-32(3) .

Describes schemes to improve customer care in housebuilding, used by Wimpey, Beazer and Persimmon. Sponsored by the National House-Building Council (NHBC) the Cardiff Bay Development Corporation carried out a survey which showed the importance house buyers attach to after sales care. They are developing a customer's charter and code of practice to be launched in the autumn.


CUSTOMER CARE
NHBC
CODES OF PRACTICE