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Big stores need 'personal touch'

Big stores need 'personal touch' - 1999 - Financial Times 13 December 1999, 4(1) .

A report by a marketing consultancy, DunnHumby, has suggested that large stores will need to emphasise personalised service and home delivery if they are not to lose customers to online shopping.

Subjects--Topical Terms:
ELECTRONIC COMMERCE
ONLINE SHOPPING
INTERNET
RETAIL COMPANIES
LARGE FIRMS

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