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Achieving customer confidence

Bailey, J.

Achieving customer confidence - 1996 - Valuer (ISVA) 65(1) January/February 1996, 6-7(2) .

Stresses the importance of quality management in enhancing standard of service to clients.

Subjects--Topical Terms:
BENCHMARKING
CLIENTS
CUSTOMER SERVICES
PROFESSIONAL CODE OF CONDUCT
PROFESSIONAL SERVICES
QUALITY MANAGEMENT
SERVICE QUALITY
TOTAL QUALITY MANAGEMENT

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