Achieving exemplary quality in the construction professions
Faulkner, A.J.
Achieving exemplary quality in the construction professions - 2000 - Structural Survey 18(4) 2000, 155-162(8) .
Explores the nature of quality management in professional practices regarded as exemplary by experienced clients. Ten case studies of projects carried out by such firms were selected. Research focused particularly on: the view of professional clients; approaches to quality management ; and the approach taken to managing change. The main conclusions reached were: quality culture was regarded by both clients and practitioners as more important than a formal quality system; clients tended to devote more effort to initial selection of professionals than to subsequently monitoring their performance; exemplary professionals were largely guided by their own strong principles rather than by client instructions. References.
QUALITY MANAGEMENT
QUALITY SYSTEMS
CLIENTS
CASE STUDIES
PRACTICE MANAGEMENT
Achieving exemplary quality in the construction professions - 2000 - Structural Survey 18(4) 2000, 155-162(8) .
Explores the nature of quality management in professional practices regarded as exemplary by experienced clients. Ten case studies of projects carried out by such firms were selected. Research focused particularly on: the view of professional clients; approaches to quality management ; and the approach taken to managing change. The main conclusions reached were: quality culture was regarded by both clients and practitioners as more important than a formal quality system; clients tended to devote more effort to initial selection of professionals than to subsequently monitoring their performance; exemplary professionals were largely guided by their own strong principles rather than by client instructions. References.
QUALITY MANAGEMENT
QUALITY SYSTEMS
CLIENTS
CASE STUDIES
PRACTICE MANAGEMENT