Monitoring PFI contracts
McDowall, E.
Monitoring PFI contracts - 2000 - Facilities Management 8(3) December 2000, 8-9(2) .
Considers the roles of the client and the service provider in the monitoring the performance of Private Finance Initiative contracts. This includes the role of self-monitoring for the service provider who is obliged, under the terms of the contract, to provide evidence that an acceptable level of service has been provided. Notes the importance of establishing monitoring methods and detailed methods of measurement together with communication between client and service provider. Identifies helpdesk technology, continuous recording, spot checks and third party tools as key auditing tools for performance measurement.
PFI
SERVICE CONTRACTS
PERFORMANCE MEASUREMENT
PERFORMANCE MONITORING
QUALITY ASSURANCE
Monitoring PFI contracts - 2000 - Facilities Management 8(3) December 2000, 8-9(2) .
Considers the roles of the client and the service provider in the monitoring the performance of Private Finance Initiative contracts. This includes the role of self-monitoring for the service provider who is obliged, under the terms of the contract, to provide evidence that an acceptable level of service has been provided. Notes the importance of establishing monitoring methods and detailed methods of measurement together with communication between client and service provider. Identifies helpdesk technology, continuous recording, spot checks and third party tools as key auditing tools for performance measurement.
PFI
SERVICE CONTRACTS
PERFORMANCE MEASUREMENT
PERFORMANCE MONITORING
QUALITY ASSURANCE