Through the looking glass
Barrie, G
Through the looking glass - 2001 - Property Week 66(42) 19 October 2001, 38-40(3) .
Feature on the reorganisation of Healey & Baker to allow better opportunities for staff and improve client care. Healey & Baker employed a management consultant, Hildebrant, to survey staff and client perceptions of the firm. Following the assessment, Healey & Baker staff are clearer about how to progress within the firm, and guidelines have been circulated outlining the criteria required to be a partner. Power and responsibility have been devolved away from a small group of managing partners to a network of subgroups to improve day to day management and measures have been introduced to improve client care such as clearly defining the client account partners. Summary of how CB Hillier Parker and Jones Lang LaSalle have also reconsidered staff and client management.
HEALEY AND BAKER
CB HILLIER PARKER
JONES LANG LASALLE
CLIENTS
STAFF MANAGEMENT
REORGANISATION
RESTRUCTURING
Management consultancy
PARTNERS
Through the looking glass - 2001 - Property Week 66(42) 19 October 2001, 38-40(3) .
Feature on the reorganisation of Healey & Baker to allow better opportunities for staff and improve client care. Healey & Baker employed a management consultant, Hildebrant, to survey staff and client perceptions of the firm. Following the assessment, Healey & Baker staff are clearer about how to progress within the firm, and guidelines have been circulated outlining the criteria required to be a partner. Power and responsibility have been devolved away from a small group of managing partners to a network of subgroups to improve day to day management and measures have been introduced to improve client care such as clearly defining the client account partners. Summary of how CB Hillier Parker and Jones Lang LaSalle have also reconsidered staff and client management.
HEALEY AND BAKER
CB HILLIER PARKER
JONES LANG LASALLE
CLIENTS
STAFF MANAGEMENT
REORGANISATION
RESTRUCTURING
Management consultancy
PARTNERS