Assessment of building surveying services
Hoxley, Michael
Assessment of building surveying services outcome or process? - London RICS 1996 - i, 32p. 30cm. - RICS Foundation Research Papers 1(8) .
Investigates the subject of service quality from the viewpoints of building surveying firms and their clients concluding that firms concentrate on outcome quality, whereas their clients are more interested in the quality of the delivery of the service. The results indicate that process quality is very important but that clients are even more concerned with the technical quality than firms themselves.
0854067280
1354-506X
BUILDING SURVEYING SERVICES
BUILT ENVIRONMENT-BUILDING INSPECTION
BUILDING SURVEYORS
CLIENT SATISFACTION
PERFORMANCE
690.2
Assessment of building surveying services outcome or process? - London RICS 1996 - i, 32p. 30cm. - RICS Foundation Research Papers 1(8) .
Investigates the subject of service quality from the viewpoints of building surveying firms and their clients concluding that firms concentrate on outcome quality, whereas their clients are more interested in the quality of the delivery of the service. The results indicate that process quality is very important but that clients are even more concerned with the technical quality than firms themselves.
0854067280
1354-506X
BUILDING SURVEYING SERVICES
BUILT ENVIRONMENT-BUILDING INSPECTION
BUILDING SURVEYORS
CLIENT SATISFACTION
PERFORMANCE
690.2