Complaints handling (Record no. 115810)

MARC details
000 -LEADER
fixed length control field 01421cam a22002775a 4500
001 - CONTROL NUMBER
control field 115810
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 160819s2016 xxk f 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781783211531
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title eng
110 2# - MAIN ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Royal Institution of Chartered Surveyors
9 (RLIN) 4900
245 00 - TITLE STATEMENT
Title Complaints handling
Remainder of title RICS Professional Standard, UK
Medium [electronic resource]
250 ## - EDITION STATEMENT
Edition statement 1st ed
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London,
Name of publisher, distributor, etc. RICS,
Date of publication, distribution, etc. 2016
300 ## - PHYSICAL DESCRIPTION
Extent 47p.
490 #0 - SERIES STATEMENT
Series statement RICS Guidance Note
490 #0 - SERIES STATEMENT
Series statement RICS Professional Standard
500 ## - GENERAL NOTE
General note This guidance note was updated January 2022 in line with new RICS Rules of Conduct and then a third version was issued as a Professional Standard in October 2023. All still classed as 1st edition and content otherwise remained unchanged.
520 ## - SUMMARY, ETC.
Summary, etc. Provides guidance for residential surveyors and valuers to assist with handling complaints. Highlights the value of Terms of Engagement in reducing complaints, Complaints Handling Procedures and the importance of understanding Professional Indemnity Insurance (PII) details and dealing with the complaint.
590 ## - LOCAL NOTE (RLIN)
Local note KA
650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element COMPLAINTS
650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element PII
651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME
Geographic name United Kingdom
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Business and management
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://www.rics.org/profession-standards/rics-standards-and-guidance/conduct-competence/client-relationships-and-handling-data/complaints-handling">https://www.rics.org/profession-standards/rics-standards-and-guidance/conduct-competence/client-relationships-and-handling-data/complaints-handling</a>
Public note Available free on RICS.org
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Virtual Virtual Online 19/08/2016   ONLINE PUBLICATON 159331-2001 05/10/2023 1 06/08/2019 Book