Modelling of owner-occupiers' perception of small-scale maintenance builders' performance - part two (Record no. 118406)

MARC details
000 -LEADER
fixed length control field 01653cam a2200253 4500
001 - CONTROL NUMBER
control field ABS68508
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 041203n2004 000 0 eng u
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u128198
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Kangwa, J.
245 ## - TITLE STATEMENT
Title Modelling of owner-occupiers' perception of small-scale maintenance builders' performance - part two
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2004
490 ## - SERIES STATEMENT
Series statement Structural Survey
Volume/sequential designation 22(5) 2004, 264-270(7)
520 ## - SUMMARY, ETC.
Summary, etc. Sets out to explore and detect underlying causes to increasing uncertainty and lack of transparency in the home maintenance sector. The study gives an account of owner-occupiers' experience on the standards of work they encounter with small-scale domestic traders. Focuses on the contrast between expectations and the actual maintenance setbacks observed from builders, which are a source of displeasure among owner-occupiers. The application of nonparametric statistical techniques enabled the study to detect consensus on what defines expectations and how these differ from observed standards. An understanding of this disparity could be essential information for existing builders, new entrants into the home maintenance sector and inform housing regeneration professionals and agencies involved in the architecture and management of schemes for small-scale builders. Diagrams, tables and references. (Taken from journal abstract).
590 ## - LOCAL NOTE (RLIN)
Local note ABS
590 ## - LOCAL NOTE (RLIN)
Local note ABS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER SATISFACTION
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element BUILDERS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element OWNER-OCCUPIERS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element BUILDING SERVICES
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER SERVICES
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element BUILDING AND CONSTRUCTION-REPAIRS AND MAINTENANCE
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Olubodun, F.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     London London Journal article 03/12/2004   ABS68508 128198-1001 06/08/2019 1 06/08/2019 Journal article