Quality in outsourcing: whose business, why, and how? (Record no. 65329)

MARC details
000 -LEADER
fixed length control field 01356cam a2200253 4500
001 - CONTROL NUMBER
control field ABS63156
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000000n2000 000 0 eng u
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u109442
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Taylor, C
245 ## - TITLE STATEMENT
Title Quality in outsourcing: whose business, why, and how?
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2000
490 ## - SERIES STATEMENT
Series statement Facilities Management
Volume/sequential designation 8(2) November 2000, 20-21(2)
520 ## - SUMMARY, ETC.
Summary, etc. Examines the facilities manager's role in the management of outsourcing contracts and service level agreements with external suppliers. Outlines the importance of defining quality levels and performance standards, and advises that quality issues should be covered in the outsourcing service agreement. Suggests that agreements should be flexible enough to cope with changes in technology, ability, market or competition, and that communication should be maintained between all involved parties. Describes the Xerox outsourcing case study, where Xerox contracted-out its warehouse and distribution service to TNT, and lists the quality lessons learnt from the experience.
590 ## - LOCAL NOTE (RLIN)
Local note ABS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element OUTSOURCING
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element SERVICE LEVEL AGREEMENTS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element PERFORMANCE MEASUREMENT
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element QUALITY
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CHANGE MANAGEMENT
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element FACILITIES MANAGERS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CASE STUDIES
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element MANAGEMENT-FACILITIES MANAGEMENT
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     London London Journal article 22/11/2000   ABS63156 109442-1001 06/08/2019 1 06/08/2019 Journal article