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Translating strategy into action: the balanced scorecard

By: Contributor(s): Language: eng. Publication details: Boston Harvard Business School Press 1996Description: xi, 322p. 25cmISBN:
  • 0875846513
Subject(s): LOC classification:
  • 658.409
Summary: Claims to present a management system that can channel the energies, abilities and specific knowledge held by people throughout an organisation towards achieving long-term strategic goals. Through case studies shows how to use measures in four categories - financial performance, customer knowledge, internal business processes, and learning and growth - to align individual, organisational and cross-departmental initiatives.

Claims to present a management system that can channel the energies, abilities and specific knowledge held by people throughout an organisation towards achieving long-term strategic goals. Through case studies shows how to use measures in four categories - financial performance, customer knowledge, internal business processes, and learning and growth - to align individual, organisational and cross-departmental initiatives.