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Total quality in the construction supply chain

By: Contributor(s): Language: English Publication details: Oxford Butterworth-Heinemann 2006Description: ix, 527p tables, diagrams 25cmISBN:
  • 0750661852
Subject(s): LOC classification:
  • 658.99 $2 18
Partial contents:
Understanding quality -- Models and frameworks for total quality management -- Leadership and commitment -- Policy, strategy and goal deployment -- Partnerships and resources -- Design for quality -- Performance measurement frameworks -- Self-assessment audits and reviews -- Benchmarking -- Process management -- Process redesign -- Quality management systems -- Continuous improvement -- Human resource management -- Culture change through teamwork -- Communications, innovation and learning -- Implementing tqm.
Summary: Examines quality, supply chain, and knowledge management in the construction industry, demonstrating their significance as strategic concepts and illustrating how development goals in each of the areas can be met. Case studies from all areas of the construction industry, drawn from the UK, USA, Hong Kong, Singapore, Australia and Japan, demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance.

Understanding quality -- Models and frameworks for total quality management -- Leadership and commitment -- Policy, strategy and goal deployment -- Partnerships and resources -- Design for quality -- Performance measurement frameworks -- Self-assessment audits and reviews -- Benchmarking -- Process management -- Process redesign -- Quality management systems -- Continuous improvement -- Human resource management -- Culture change through teamwork -- Communications, innovation and learning -- Implementing tqm.

Examines quality, supply chain, and knowledge management in the construction industry, demonstrating their significance as strategic concepts and illustrating how development goals in each of the areas can be met. Case studies from all areas of the construction industry, drawn from the UK, USA, Hong Kong, Singapore, Australia and Japan, demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance.