Technical competence of the remediation team -- Managing the customer contact process -- Damage reporting and collecting the 'right' information -- A general guide to drying -- Health and safety in flood damage repair -- Equipment for drying buildings -- Methods of drying buildings -- Monitoring the drying process -- Standards for repairing flooded buildings -- Domestic insurance cover -- Small businesses -- Identifying and managing the flooding risk at a property -- Flood protection and flood mitigation products

Discusses the drying standards, and the clearance and cleaning for a variety of different buildings and policyholder types. Considers the applicable legal standards and discusses the insurance contract, the notification, and conditions and exclusions.