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Respect standard for housing management a performance improvement toolkit for landlords [electronic resource]

By: Contributor(s): Language: English Publication details: London DCLG 2007Subject(s): LOC classification:
  • 346.4104343 $2 18
Online resources: Summary: Presents a selection of performance measures to develop and improve anti-social behaviour (ASB) services. Based on the Respect Standard, a cross-government strategy for tackling ASB. Provides 12 key indicators which service heads and ASB managers can use to measure their service. Provides advice on implementation and use of the measurement system, including five performance measurement categories. Suggests ways in which this information can be used to drive performance improvement. Provides advice on setting strategic aims and objectives. Includes sample and recommended questionnaires, optional indicators and performance measures and good practice sources.
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Item type Current library Call number Copy number Status Barcode
Book Virtual Online ONLINE PUBLICATION (Browse shelf(Opens below)) 1 Available 140295-1001

Presents a selection of performance measures to develop and improve anti-social behaviour (ASB) services. Based on the Respect Standard, a cross-government strategy for tackling ASB. Provides 12 key indicators which service heads and ASB managers can use to measure their service. Provides advice on implementation and use of the measurement system, including five performance measurement categories. Suggests ways in which this information can be used to drive performance improvement. Provides advice on setting strategic aims and objectives. Includes sample and recommended questionnaires, optional indicators and performance measures and good practice sources.