What's it all about?: can we do it for ourselves?; controlling housing services; the possible benefits; what is right for us?; support under the Tenant Empowerment Programme; getting more help, landlords and lead advisor; how do we make sure things go to plan? -- Exploring the options: taking control; choosing the route that's right for you; getting started; getting all the help you need; consulting and involving your community; training; outcomes from the Exploring the Options stage; funding the work programme; applying for Tenant Empowerment Grant

Feasibility and development: the work programme; the right skills for the job; Approved Assessor, first visit; what you will do in your feasibility and development study; working in partnership; making a difference; winning and holding support; strengthening your committee; competence; moving on, offer and ballot on a TMO; what happens now? -- Now it's for real: implementation (entering into an agreement); completing the management agreement; choosing your staff team; setting up your office; what happens now? -- Appendices: choosing a constitution that's right for you; choosing a lead advisor; person specification for lead advisor; sample tri-partite agreement; RTM proposal notice; useful contacts; glossary

Handbook gives guidance to residents who live in social housing who are contemplating taking control of housing services. Looks at ways in which residents can get advice and explore their choices for having more influence over services in their communities. Also explains how to form a Tenant Management Organisation (TMO) or negotiate local management agreements.