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Best practice in maintenance

By: Language: English Publication details: London NHF 2004Description: x, 183p. ill. 25cmISBN:
  • 9780862975050
Subject(s): LOC classification:
  • 692.5 $2 18
Partial contents:
Maintenance in context: asset management; continuous improvement and best value; service parameters; legislative requirements, landlord and tenant -- Responsive repairs and voids maintenance: further innovations in managing the work; repair of empty properties (void maintenance) -- Planned and cyclical maintenance: long-term strategy; stock condition surveys; Construction (Design and Management) Regulations 1994; the management of asbestos; planned programmes; cyclical maintenance; external painting; electrical testing; landscape and grounds maintenance; gas servicing; links to development -- Maintenance procurement: schedule of rates; selecting contractors; the form of contract; direct labour organisations; purchasing a maintenance company -- Customer care and resident involvement: resident involvement and customer care: responding to diversity; continuous improvement through complaints; compensation schemes
Summary: Looks at housing repair and maintenance within housing associations. Covers all aspects of maintenance, with sections on planning and procurement, customer care and resident involvement. Aimed at housing association, the authors advocate a culture of continuous improvement.
Holdings
Item type Current library Call number Copy number Status Barcode
Book London Books 692.5 SIM (Browse shelf(Opens below)) 1 Available 30076430

Maintenance in context: asset management; continuous improvement and best value; service parameters; legislative requirements, landlord and tenant -- Responsive repairs and voids maintenance: further innovations in managing the work; repair of empty properties (void maintenance) -- Planned and cyclical maintenance: long-term strategy; stock condition surveys; Construction (Design and Management) Regulations 1994; the management of asbestos; planned programmes; cyclical maintenance; external painting; electrical testing; landscape and grounds maintenance; gas servicing; links to development -- Maintenance procurement: schedule of rates; selecting contractors; the form of contract; direct labour organisations; purchasing a maintenance company -- Customer care and resident involvement: resident involvement and customer care: responding to diversity; continuous improvement through complaints; compensation schemes

Looks at housing repair and maintenance within housing associations. Covers all aspects of maintenance, with sections on planning and procurement, customer care and resident involvement. Aimed at housing association, the authors advocate a culture of continuous improvement.