Introduction -- Summary of findings -- Commentary from the TSA -- Main findings from the National Conversation with tenants -- Shared owners -- Prospective tenants -- Qualitative feedback and observer's feedback -- Main findings from the National Conversation with landlords

Reports the results of first phase of the Tenants Services Authority's National Conversation, a programme engagement between landlords and tenants. Phase one consists of a consultation held on the first quarter 2009 with the aim of collecting information from existing and prospective tenants and providers in England. Presents findings of landlords and tenants as well as conclusions for regeneration of social housing landlords. Accompanied by an executive summary and the document entitled "Building a new regulatory framework" (see L147759) and its executive summary as well as the "National Conversation Leaflet June 2009 " (see L147762), all available to download from the website.