Summary of findings -- Introduction -- Context -- A revised model of regulation -- Consumer protection -- Economic regulation -- Other functions fo the regulator -- Funding of regulation -- Institutional arrangements -- Implementation -- Suggested revised direction on tenant involvement and empowerment standard -- Visual representation of review proposals

Reviews the functions of the Tenant Services Authority (TSA) and framework for social housing. Recommends the abolition of the TSA and the transfer of its regulatory function to the Home and Communities Agency (HCA). The role of consumer regulation should be refocused on setting clear service standards for social landlords and addressing serious failures against those standards. Local mechanisms should be used to address routine problems, with an enhanced role for elected councillors, MPs and tenant panels in the complaints process. This will enable tenants to hold their landlord to account and press for better services. Inspection of social landlords should only be used where there are grounds to suspect a serious failure against the standards, but the regulator should be free to commission inspections from the open market.In order to maintain lender confidence and protect taxpayers, proactive economic regulation of housing associations should continue as now but with more focus on value for money for the taxpayer.