Professionalising FM: Utilising BIM to innovate the management of facilities -- Professionalising FM: Merging asset and facilities management to produce efficiency and flexibility in the NHS -- Professionalising FM: How an innovative partnership approach can benefit employee wellbeing -- Professionalising FM: The importance of understanding your customer in facilities management -- Professionalising FM: Transforming the delivery of facilities services -- Professionalising FM: How the Living Wage can improve the image of FM

Second edition of RICS case studies reviews a diverse range of stories across both the public and private sector and from around the globe. The important message that permeates all of these case studies is that facilities management needs to have a place at the heart of an organisation and be fully embedded and absolutely focused on delivering the mission and vision for that business.