Foreword -- Critical FM: Delivering strategic FM services at a major events venue -- Critical FM: Facilitating business and pleasure at the world?s busiest airport -- Critical FM: How introducing smart working practices has helped National Grid create a sustainable legacy -- Critical FM: Procurement via partnership ? FM in health and social care -- Critical FM: Providing specialist Facilities Management consultancy services in the United Arab Emirates -- Critical FM: Working to deliver FM services at the largest dedicated rugby union venue in the world

This third edition of RICS case studies builds on the first two editions to further illustrate the strategic role FM plays in a range of different businesses, and the significant contribution FM can make to the performance and success of an organisation.