Foreword -- FM brand delivery: How an FM provider has helped a national museum to maintain environmental and comfort controls for world class collections -- FM brand delivery: The strategic role of FM in enabling a top international school in Thailand to keep its students safe and secure -- FM brand delivery: Utilising FM and asset management to enable an English Borough Council to self-fund services -- FM brand delivery: Using a 'One Team' approach for FM excellence -- FM brand delivery: How a public?private partnership helped to deliver Olympic standard services to an international sporting event -- FM brand delivery: Delivering integrated preventive guest room maintenance for thousands of hotel rooms in Singapore.

The fourth in this series of RICS case studies demonstrates that more and more organisations are recognising the importance of the built environment to their core business. This is often highlighted by the Facilities Management (FM) challenges these organisations face. The diversity of these challenges is demonstrated by the sample of case studies included here ? ranging from the need to maintain delivery of the FM service with reduced funding, to improving customer experiences to ensure competitiveness, and to improving health and safety in international schools.