Looks at major misconceptions prevalent in the retail property world about the Disability Discrimination Act 1995 (DDA), namely that the Act does not come into force until 1 October 2004 and that compliance with the Act consists only in the provision of reasonable adjustments such as automatic doors and permanent ramps. In fact, many parts of the Act are already in force and the scope of the Act impacts much more widely and deeply on any retailer's in-store and out-of-store service provision. Presents the key requirements of Part III of the Act, identifying the significant duties and issues for the retail property industry and defines how this forms a vital, integral part of a retailer's overall, sustainable DDA compliance solution. Figures cover DDA Part III's basic structure, back-shop and common area responsibilities and in-store and out-of-store impacts. References.