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Niggling and nagging

By: Contributor(s): Language: English Series: Building ; 48 01 December 2006, 46-46(2)Subject(s): Summary: Looks at PFI/PPP projects plagued by minor squabbles that can easily escalate because the complaints procedure is complex and misunderstood. Argues that the answer lies in refreshing the lines of communication.

Looks at PFI/PPP projects plagued by minor squabbles that can easily escalate because the complaints procedure is complex and misunderstood. Argues that the answer lies in refreshing the lines of communication.