Provides advice on deciding whether a complaint should be reported as a circumstance which may give rise to a claim under a Professional Indemnity Insurance (PII) policy. Notes that PII is a claims-based policy. Suggests that one preliminary test which can be applied is whether the complainant has suffered or is likely to suffer financial loss. Gives worked examples to illustrate the difference between a complaint which should be reported as a notable circumstance or ones which should be treated as a pure complaint. Refers to the RICS Minimum PII Wording agreement 2008 throughout. Discusses procedures for making claims and reporting circumstances to insurance companies.

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