APA
Royal Institution of Chartered Surveyors, . (1996). Complaints handling : proposals by the Working Party on Dispute Resolution of the Standards and Practice Committee. London: RICS.
Chicago
Royal Institution of Chartered Surveyors, . 1996. Complaints handling : proposals by the Working Party on Dispute Resolution of the Standards and Practice Committee. London: RICS.
Harvard
Royal Institution of Chartered Surveyors, . (1996). Complaints handling : proposals by the Working Party on Dispute Resolution of the Standards and Practice Committee. London: RICS.
MLA
Royal Institution of Chartered Surveyors, . Complaints handling : proposals by the Working Party on Dispute Resolution of the Standards and Practice Committee. London: RICS. 1996.
