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	1.	Image from Google Jackets	Changes in a city over a 50 year period as seen through the eyes of residents (a case study from Melbourne, Australia) [electronic resource] by Robson, Kathryn Construction and Building Research Conference Dauphine Universite, Paris 2-3 September 2010 Callanan, Judith Gavanon, Max Language: English Publication details: London RICS 2010 Online resources: Broken link - not available Availability: Items available for loan: Virtual (1)Collection, call number: ONLINE PUBLICATION.
	2.	Image from Google Jackets	Chasing the elusive customer satisfaction component in the delivery of higher education [electronic resource] by Robson, Kathryn Construction and Building Research Conference Dauphine Universite, Paris 2-3 September 2010 de la Harpe, Barbara Language: English Publication details: London RICS 2010 Online resources: Broken link - not available Availability: Items available for loan: Virtual (1)Collection, call number: ONLINE PUBLICATION.
	3.	Image from Google Jackets	Satisfied students, "I'd like to see that" a discussion of strategies introduced in the classroom with the aim of improving student satisfaction [electronic resource] by Robson, Kathryn Construction and Building Research Conference University of Cape Town 10-11 September 2009 Language: English Publication details: London RICS 2009 Online resources: View the item free of charge at www.rics.org Availability: Items available for loan: Virtual (1)Collection, call number: ONLINE PUBLICATION.