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1.
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Maintaining quality in a service industry by Series: Independent ; April 1992, 11-12(2)Language: English
Publication details: 1992
Availability: Items available for loan: London (1)Collection, call number: ABS46288.
2.
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Taking up the challenge of quality in the industry by Series: Building ; 255(7642) 6 April 1990, 44(1)Language: English
Publication details: 1990
Availability: Items available for loan: London (1)Collection, call number: ABS42472.