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	1.	Image from Google Jackets	They're still not happy Series: HouseBuilder ; 63(2)March 2004, 20-22(3) Publication details: 2004 Availability: Items available for loan: London (1)Collection, call number: ABS67584.
	2.	Image from Google Jackets	Estate agency market in England and Wales [electronic resource] by Office of Fair Trading Language: English Publication details: [S.l.] OFT 2004 Online resources: View the study at www.oft.gov.uk Availability: Items available for loan: Virtual (1)Collection, call number: ONLINE PUBLICATION.
	3.	Image from Google Jackets	Housing Forum publishes satisfaction report Series: Building ; 269(8318) 6 February 2004, 16(1) Publication details: 2004 Availability: Items available for loan: London (1)Collection, call number: WB4006-06.
	4.	Image from Google Jackets	Corporate tenants: satisfied customers? by Simpkins, E Series: RICS Business ; September 2004, 34-36(3) Publication details: 2004 Online resources: View the RICS tenant satisfaction index phase one publication on the RICS websiteƯ View the article on the RICS websiteƯ View the RICS tenant satisfaction index phase one publication on the RICS websiteƯ View the article on the RICS websiteƯ Availability: Items available for loan: London (1)Collection, call number: ABS68309.
	5.	Image from Google Jackets	Modelling of owner-occupiers' perception of small-scale maintenance expectation - part one by Kangwa, J Olubodun, F Series: Structural Survey ; 22(4) 2004, 194-200(7) Publication details: 2004 Availability: Items available for loan: London (1)Collection, call number: ABS68304.
	6.	Image from Google Jackets	Modelling of owner-occupiers' perception of small-scale maintenance builders' performance - part two by Kangwa, J Olubodun, F Series: Structural Survey ; 22(5) 2004, 264-270(7) Publication details: 2004 Availability: Items available for loan: London (1)Collection, call number: ABS68508.
	7.	Image from Google Jackets	Let me explain... by Smit, J Series: Building ; 267(8241) 12 July 2002, 44-45(2) Publication details: 2002 Availability: Items available for loan: London (1)Collection, call number: ABS65795.
	8.	Image from Google Jackets	Capturing client requirements in construction projects by Kamara, John M Anumba, Chimay J Evbuomwan, Nosa F.O Language: eng. Publication details: London Thomas Telford 2002 Availability: Items available for loan: London (1)Collection, call number: 658.404 KAM.
	9.	Image from Google Jackets	Survey doubts after results delay Series: Building Homes ; January 2001, 7(1) Publication details: 2001 Availability: Items available for loan: London (1)Collection, call number: WB3705-18.
	10.	Image from Google Jackets	Lagging behind Series: Estate Agency News ; October 2000, 6(1) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: WB3642-15.
	11.	Image from Google Jackets	Survey reveals poor performance Series: Building ; 20 October 2000, 10-11(2) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: WB3642-27.
	12.	Image from Google Jackets	Poll shames builders Series: Building Design ; 27 October 2000, 7(1) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: WB3643-02.
	13.	Image from Google Jackets	Who cares? by Smit, J Series: Building Homes ; November 2000, 13-16(4) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: ABS63091.
	14.	Image from Google Jackets	Satisfaction with planning appeal hearings Series: DoE News Release ; (362) 23 June 1994 \| Planning Week ; 2(26) 30 June 1994, 5(3)Language: English Publication details: 1994 Availability: Items available for loan: London (1)Collection, call number: WB3025-42.