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	1.	Image from Google Jackets	They're still not happy Series: HouseBuilder ; 63(2)March 2004, 20-22(3) Publication details: 2004 Availability: Items available for loan: London (1)Collection, call number: ABS67584.
	2.	Image from Google Jackets	Office occupiers attack industry Series: Estates Gazette ; (0202) 12 January 2002, 26 (1) Publication details: 2002 Availability: Items available for loan: London (1)Collection, call number: WB3802-24.
	3.	Image from Google Jackets	Office stationary by Tinworth, A Series: Estates Gazette ; (0202) 12 January 2002, 84-85(2) Publication details: 2002 Availability: Items available for loan: London (1)Collection, call number: ABS65052.
	4.	Image from Google Jackets	Exploiting CRM: connecting with customers by Molineux, Patrick Management Consultancies Association Language: eng. Publication details: Abingdon Hodder & Stoughton 2002 Availability: Items available for loan: London (1)Collection, call number: 658.812 MOL.
	5.	Image from Google Jackets	New management board at DEFRA Series: DEFRA News Release ; (164/01) 3 October 2001 (2) Publication details: 2001 Availability: Items available for loan: London (1)Collection, call number: WB3737-28.
	6.	Image from Google Jackets	Different view Series: Independent ; 9 November 1999, B4(1) Publication details: 1999 Availability: Items available for loan: London (1)Collection, call number: WB3544-25.
	7.	Image from Google Jackets	Creating a foundation for excellence Series: Facilities Management ; 4(6) August 1997, 8-10(3)Language: English Publication details: 1997 Availability: Items available for loan: London (1)Collection, call number: ABS57521.
	8.	Image from Google Jackets	Quality in customer service : perception is the key by Foster, A Series: CSM (Chartered Surveyor Monthly) ; 5(8) May 1996, 33(1)Language: English Publication details: 1996 Availability: Items available for loan: London (1)Collection, call number: ABS55235.
	9.	Image from Google Jackets	Strategic issues for chartered surveyors ... competing on service quality by Touche Ross Series: Touche Ross Strategic Issues for Chartered Surveyors Bulletin ; 4Language: English Publication details: London Touche Ross 1991 Availability: Items available for loan: London (1)Collection, call number: BASEMENT.