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	1.	Image from Google Jackets	RICS manual of estate agency law and practice [old edition] by Royal Institution of Chartered Surveyors Series: RICS Guidance Note \| RICS Blue Book \| RICS Practice Statement Edition: 2nd ed. Language: English Publication details: London RICS 2004- Availability: Items available for loan: Archives (1)Collection, call number: RICS 2004/11. London (3)Collection, call number: RICS 2004/11, ...
	2.	Image from Google Jackets	Focus: residential Series: Estates Gazette ; (0403) 17 January 2004, 59-77(6) Publication details: 2004 Availability: Items available for loan: London (1)Collection, call number: ABS67434.
	3.	Image from Google Jackets	Watchdog rolls over by Norwood, G Series: Estates Gazette ; (0415) 10 April 2004, 26-28(3) Publication details: 2004 Online resources: View report on the OFT website... View report on the OFT website... Availability: Items available for loan: London (1)Collection, call number: ABS67762.
	4.	Image from Google Jackets	Regulation for estate agents? Series: DTI Press Release ; 22 July 2004 (3) Publication details: 2004 Availability: Items available for loan: London (1)Collection, call number: WB4028-16.
	5.	Image from Google Jackets	Ombudsman wants action Series: Estates Gazette ; (0144) 3 November 2001, 46(1) Publication details: 2001 Availability: Items available for loan: London (1)Collection, call number: WB3742-27.
	6.	Image from Google Jackets	Ombudsman for estate agents Series: Ombudsman Scheme News Release ; 1 February 2000 \| Estate Agency News ; (153) February 2000, 1(4) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: WB3606-24.
	7.	Image from Google Jackets	Agents hit back Series: Estates Gazette ; (0005) 5 February 2000, 44(1) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: WB3606-25.
	8.	Image from Google Jackets	Ombudsman scheme Series: Estate Agent ; March 2000, 6(1) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: WB3614-26.
	9.	Image from Google Jackets	Tracking system to speed up selling Series: Negotiator ; 15(7) 7 April 2000, 2(1) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: WB3615-20.
	10.	Image from Google Jackets	New ombudsman scheme Series: Ombudsman Scheme News Release ; 20 January 1998, (4)Language: English Publication details: 1998 Availability: Items available for loan: London (1)Collection, call number: WB3403-16.
	11.	Image from Google Jackets	Independents urged to join Ombudsman Series: Property Week ; 62(10) 20 March 1998, 18(1)Language: English Publication details: 1998 Availability: Items available for loan: London (1)Collection, call number: X85153.
	12.	Image from Google Jackets	RICS manual of estate agency law and practice by Royal Institution of Chartered Surveyors Series: RICS Guidance Note \| RICS Blue BookLanguage: English Publication details: London RICS 1998 Availability: Items available for loan: London (3)Collection, call number: RICS 1998/39, ...
	13.	Image from Google Jackets	Independent estate agents included in ombudsman scheme Series: Ombudsman Scheme news release ; 27 August 1997 \| Evening Standard ; 29 August 1997, 6(3)Language: English Publication details: 1997 Availability: Items available for loan: London (1)Collection, call number: WB3333-57.
	14.	Image from Google Jackets	Estate Agency Ombudsman Scheme Language: English Availability: Items available for loan: London (1)Collection, call number: X91359.