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| 008 | 000000n2000 000 0 eng u | ||
| 020 | _a0712680632 | ||
| 035 | _a(Sirsi) u106830 | ||
| 050 | _a658.812 | ||
| 100 | _aBarlow, Nigel May | ||
| 245 | _aBatteries included! - creating a legendary service | ||
| 260 |
_aAustralia _bRandom House Books _c2000 |
||
| 300 | _axix, 268p. ; 24cm. | ||
| 350 | _a18.99 | ||
| 650 | _aCUSTOMER NEEDS | ||
| 650 | _aCUSTOMER SERVICES | ||
| 650 | _aMARKETING | ||
| 650 | _aPUBLIC RELATIONS | ||
| 690 | _aMANAGEMENT-BUSINESS MANAGEMENT-PROFESSIONAL PRACTICE | ||
| 942 | _n0 | ||
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_c100628 _d100628 |
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