| 000 | 00769cam a2200241 4500 | ||
|---|---|---|---|
| 008 | 000000n2000 000 0 eng u | ||
| 020 | _a0826447104 | ||
| 035 | _a(Sirsi) u108402 | ||
| 050 | _a658.812 | ||
| 100 | _aWalker, Kevin | ||
| 245 | _aManaging key clients. | ||
| 260 |
_aLondon _bContinuum Publishing Group _c2000 |
||
| 300 | _axvi,198p. ; 25cm. | ||
| 350 | _a18.99 | ||
| 520 | _aThe authors set out the processes and reports required for maintaining good customer relations in a professional services firm. Includes a key client management healthcheck. | ||
| 650 | _aCUSTOMER SERVICES | ||
| 650 | _aPROFESSIONS | ||
| 650 | _aCLIENT EXPECTATIONS | ||
| 690 | _aMANAGEMENT | ||
| 700 | _aDenvir, Paul | ||
| 700 | _aFerguson, Cliff | ||
| 942 | _n0 | ||
| 999 |
_c100786 _d100786 |
||