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| 001 | J63205 | ||
| 008 | 000000n2000 000 0 eng u | ||
| 035 | _a(Sirsi) u110171 | ||
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| 110 |
_aChartered Institute of Housing _92394 |
||
| 245 | _aGood practice briefing issue 19 - Quality and customer focus | ||
| 260 |
_aLondon _bChartered Institute of Housing _c2000 |
||
| 300 | _a15p. ; 30cm. | ||
| 490 |
_aCIH Good Practice Briefing _v19 |
||
| 650 | _aCUSTOMER CARE | ||
| 690 | _aHOUSING | ||
| 942 | _n0 | ||
| 999 |
_c101066 _d101066 |
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