000			00980cam a2200229 4500
008			030606n1995 000 0 eng u
020			_a0471023221
035			_a(Sirsi) u122547
041			_aeng.
050			_a658.2 _c18
100			_aFriday, Stormy
245			_aQuality facility management _ba marketing and customer service approach
260			_bWiley _c1995
300			_axviii, 222p. _bill. _c27cm.
350			_a53.50
520			_aAn American text that offers one perspective on quality facilities management, and guidance on how to achieve it. Includes chapters covering the following topics: total quality management principles, how to measure quality and customer satisfaction with facility services, the importance of marketing facility services, and the concept of continuous improvement.
650			_aTOTAL QUALITY MANAGEMENT
650			_aQUALITY MANAGEMENT
690			_aMANAGEMENT-FACILITIES MANAGEMENT
700			_aCotts, David G.
942			_n0
999			_c102878 _d102878