| 000 | 01017cam a2200289 4500 | ||
|---|---|---|---|
| 008 | 031029n2003 000 0 eng u | ||
| 020 | _a0750657405 | ||
| 035 | _a(Sirsi) u124115 | ||
| 041 | _aeng | ||
| 050 |
_a658.562 _c18 |
||
| 100 | _aOakland, John S. | ||
| 245 |
_aTotal quality management _btext with cases |
||
| 250 | _a3rd ed. | ||
| 260 |
_aAmsterdam _aLondon _bElsevier Butterworths-Heinemann _c2003 |
||
| 300 |
_ax, 483p. _c25cm |
||
| 350 | _a24.99 | ||
| 520 | _aExtensively revised edition of this practical text. Includes revision to the author's total quality management (TQM) model. Supported by 11 real life case studies and reflects latest developments in TQM and business excellence. | ||
| 650 | _aTOTAL QUALITY MANAGEMENT | ||
| 650 | _aQUALITY MANAGEMENT SYSTEMS | ||
| 650 | _aISO 9001: 2000 | ||
| 650 | _aHUMAN RESOURCE MANAGEMENT | ||
| 650 | _aPERFORMANCE MEASUREMENT | ||
| 650 | _aKNOWLEDGE MANAGEMENT | ||
| 650 | _aBENCHMARKING | ||
| 690 | _aQUALITY ASSURANCE | ||
| 942 | _n0 | ||
| 999 |
_c103148 _d103148 |
||