000			01750cam a2200229 4500
001			##L127575
008			040930n2004 000 0 eng u
020			_a1842192043
035			_a(Sirsi) u127575
041	0		_aeng
050	0	4	_a025.4 $2 18
100	1		_aFong, Patrick S. W.
245	0	0	_aKnowledge management in general practice surveying firms _bawareness and practices
260			_aLondon _bRICS Foundation _c2004
520			_aSurveying firms, like other types of professional services firms, sell knowledge. This study explores how general practice surveying firms manage their most critical asset, knowledge. Generally, there is a lack of understanding of the Knowledge Management (KM) concept and its potential benefits. Firms perceived that the most important goal of KM is to increase customer satisfaction, while the biggest obstacle is a lack of time. Knowledge sharing is seemingly difficult due to the false mentality of knowledge is power. Professionals prefer face-to-face methods for knowledge acquisition. Most IT tools in use in these firms are basic and related to knowledge storage and daily communication only. Suggested implications for managers include the promotion of knowledge management awareness, the creation of corporate and interpersonal trust and the formulation of a practical attitude towards technology-based KM systems.
590			_aIKA210605
690			_aMANAGEMENT-BUSINESS MANAGEMENT-INFORMATION MANAGEMENT-KNOWLEDGE MANAGEMENT
700	1		_aCao, Yan
710	2		_aRoyal Institution of Chartered Surveyors _bFoundation _94173
856	4	0	_uhttps://epicms.rics.org/Global/Downloads/KnowledgeManagementInGeneralPractice2004.pdf _zView the research free of charge at www.rics.org...
942			_n0
999			_c103806 _d103806