000			01647cam a2200241 4500
001			##L129642
002			##8873
008			050506n2006 000 0 eng u
020			_a0750661852
035			_a(Sirsi) u129642
041	0		_aeng
050	0	4	_a658.99 $2 18
100	1		_aOakland, John
245	0	0	_aTotal quality in the construction supply chain
260			_aOxford _bButterworth-Heinemann _c2006
300			_aix, 527p _btables, diagrams _c25cm
350			_a29.99
505	2		_aUnderstanding quality -- Models and frameworks for total quality management -- Leadership and commitment -- Policy, strategy and goal deployment -- Partnerships and resources -- Design for quality -- Performance measurement frameworks -- Self-assessment audits and reviews -- Benchmarking -- Process management -- Process redesign -- Quality management systems -- Continuous improvement -- Human resource management -- Culture change through teamwork -- Communications, innovation and learning -- Implementing tqm.
520			_aExamines quality, supply chain, and knowledge management in the construction industry, demonstrating their significance as strategic concepts and illustrating how development goals in each of the areas can be met. Case studies from all areas of the construction industry, drawn from the UK, USA, Hong Kong, Singapore, Australia and Japan, demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance.
690			_aMANAGEMENT-PROJECT MANAGEMENT-PROGRAMME MANAGEMENT
700	1		_aMarosszeky, Marton
942			_n0
999			_c104251 _d104251