| 000 | 01223cam a2200217 4500 | ||
|---|---|---|---|
| 001 | ##L129681 | ||
| 008 | 050510n2005 000 0 eng u | ||
| 035 | _a(Sirsi) u129681 | ||
| 041 | 0 | _aeng | |
| 050 | 0 | 4 | _a333.0062 $2 18 |
| 100 | 1 | _aSmith, Ian | |
| 245 | 0 | 0 |
_aSurveyor Ombudsman Scheme _bfirst annual report 30 January 2004-29 January 2005 |
| 260 |
_aStirling _bSurveyor Ombudsman Scheme _c2005 |
||
| 300 |
_a20p. _c30cm. |
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| 505 | 1 | _aSummary of findings -- Complaints received -- Cases investigated -- Case summaries -- Recommendations to firms -- Recommendations to RICS -- Communication -- Beyond the pilot | |
| 520 | _aReports on the progress of the Surveyor Ombudsman Scheme, launched in January 2004 and piloted in Scotland. The aim of the scheme was to provide an independent, impartial and free service to consumers across Scotland to help them resolve any complaints they may have with a RICS member. | ||
| 590 | _aIKA210605 | ||
| 690 | _aMANAGEMENT-BUSINESS MANAGEMENT-CUSTOMER RELATIONSHIP MANAGEMENT-COMPLAINTS HANDLING-SURVEYORS' OMBUDSMAN SCHEME | ||
| 856 | 4 | 1 |
_uhttps://www.rics.org/site/scripts/download_info.aspx?downloadID=1022 _zView the item free of charge at www.rics.org... |
| 942 | _n0 | ||
| 999 |
_c104263 _d104263 |
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