000			02403cam a22002655a 4500
001			L143340
008			080428s2008 xxk f 001 0 eng d
020			_a9780749451639
035			_a(Sirsi) u143340
041	0		_aeng
050	0	4	_a658 $2 18
100	1		_aArmstrong, Michael
245	0	0	_aHow to be an even better manager _ba complete a-z of proven techniques & essential skills
250			_a7th ed.
260			_aLondon _bKogan Page _c2008
300			_axi, 342p. _c22cm.
350			_a11.99
505	2		_aHow to be a better manager -- How to be assertive -- How to communicate -- How to coach -- How to coordinate -- How to achieve continuous improvement -- How to control -- How to be creative -- How to be decisive -- How to delegate -- How to delight customers -- How to develop your emotional intelligence -- How to develop people -- How to get on -- How to handle difficult people and negative behaviour -- How to influence people -- How to interview -- How to be interviewed -- How to be a better leader -- How to make a business case -- How to make things happen -- How to manage your boss -- How to manage change -- How to manage conflict -- How to manage a crisis
505	2		_aHow to manage performance -- How to manage projects -- How to manage risk -- How to maange strategically -- How to manage stress -- How to manage systems and processes -- How to manage time -- How to manage under-performers -- How to prepare a business plan -- How to recover from setbacks -- How to run and participate in effective meetings -- How to motivate people -- How to negotiate -- How to network -- How to set objectives -- How to deal with office politics -- How to organize -- How to plan -- How to make effective presentations -- How to prioritize -- How to solve problems -- How to be an effective team leader -- How to think clearly -- How things go wrong and how to put them right -- How to write reports
520			_aThis practical management guide covers selected areas of management in specific and relevant terms. Each are is self-contained, but they can broadly be grouped into: managing people; managing activities and processes and managing and developing yourself. Provides guidelines for developing managerial knowledge and skills.
521			_aAdvanced
651		4	_aUnited Kingdom _y
690			_aMANAGEMENT-BUSINESS MANAGEMENT-PROFESSIONAL PRACTICE
942			_n0
999			_c108126 _d108126